Marco Polo Mobile is a duly registered trademark in EUIPO (European Union Intellectual Property Office) - filing number: 018206422.
Copyright: This site belongs to and is operated by Travelsis DMCC (“TRAVELSIS” from hereafter), domiciled at Unit No: 344 DMCC Business Centre, Level No 1, Jewellery & Gemplex 3, Dubai, United Arab Emirates with license for SIM trading number: DMCC198088.
TRAVELSIS is a master distributor of various mobile service providers (“OPERATORS” from here and onwards).
Each OPERATOR has its own terms and conditions, under which their service is being granted. For the specific terms and conditions please refer to each OPERATOR's website.
Some OPERATORs are required, by the law of their country, to collect personal information of their customers and to identify them either by a human or via biometric systems. In such cases OPERATOR delegate this responsibility to their distributors. TRAVELSIS, as an authorized distributor, will collect in such cases, customer personal information extracted from a photo of a passport or a national ID cards, identify the customer from remote (on-line) using a biometric system and will pass this information to the OPERATOR.
GDPR compliance:
Marco Polo Mobile is fully compliant with GDPR provisions and is being periodically audited by a certified professional.
Any change to personal information will need to be addressed to the corresponding OPERATOR.
Personal information is shared only with the corresponding OPERATOR and with the services needed to run the site: Stripe and PayPal (to process payments), Google (e-mail, website statistics and advertising — statistics and advertising as described in our Cookie policy), Meta (advertising, only with your consent) and Freshdesk (support requests).
For any further information on data protection please write to support@marcopolo.net
Cookies: the site uses cookies as described in our Cookie policy. You can change your choice at any time in (also at the bottom of every page).
Return policy:
Purchase of an eSIM can be cancelled before activation and delivery. Once the eSIM is activated and delivered, returns will not be available.
In case the eSIM has not been activated due to a technical reason, and no solution was provided in a reasonable time frame of up to 8 hours from support request via our Contact Us page, full reimbursement will be made within 5 business days.